Refund & Cancellation policy

  • User shall be entitled to cancel all physical purchase of products, booked on the Website with in 24 hours after order placed. Any digital order cannot be cancelled once its placed
  • All eligible refunds against Cancellation of Orders by User before delivery of Product to User will be subject to deduction of 2% of the Product Price already paid (Transaction value) as Banking and Transaction charges and balance would be processed to be refunded to User.

 

If at the time of delivery and/or within 30 days from the date of delivery of the product/s, if any defect is found, then the customer can ask for replacement of the product/s subjective to the following terms and conditions

  • If customer found any damage in the products, they are requested to send a photograph of the damaged product to our support mail. support@imusti.com.
  • It is mandatory to return the damaged item for refund or replacement. And the shipping charge for returning the products will be reimbursed.
  • The same product/s will be replaced in return of the defective product/s.

 

Following products shall not be eligible for return or replacement:

  • Damages due to misuse of product.
  • Incidental damage due to malfunctioning of product.
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