This comprehensive textbook uses realistic case examples, self-tests and plentiful tables and figures to illustrate the principles of work-place behavior. The classic areas of ethics, motivation, conflict and organizational culture are amply covered, while special attention is paid to such current issues as the effects of new technologies on workers, the pitfalls and oppportunities of globalization and multiculturalism, the physical environment of the workplace, and the role perception plays in effective management. A teachers manual with lecture notes and a test bank is also available.