How To Turn Customer Service into Customer Sales is a complete, practical handbook for achieving excellence in customer service. It provides easy-o-follow, step-by-step procedures for all the necessities of a successful customer relations program: research, hiring, training, executing, and follow-up. Entire chapters are devoted to the special skills of listening, telemarketing, face-to-face selling, and handling objections.
How To Turn Customer Service into Customer Sales
Author: Bernard Katz
Price:
$
13.76
Condition: New
Isbn: 9788179922149
Publisher: Jaico Publishing House
Binding: Paperback
Language: English
Genre: Marketing,
Publishing Date / Year: 2004
No of Pages: 176
Weight: 276 Gram
Total Price: $ 13.76
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