The Skills of Communicating is rarely an inherited gift that needs hard work and practice, based on an understanding of the relevant techniques. This book meant for managers at all level, incorporates material tested in seminars throughout the world from many thousands of experienced managers and professionals. Using examples from business life, it covers speaking, listening, writing and reading and shows how to make the most of meetings and interviews. The result is a readable, thought-provoking and above all practical guide to the most important management skill of all.