As one of the early divisional quality directors at Motorola, where the Six Sigma program of world-class quality excellence was developed, Alan Larson is a singular authority on implementing the system to improve organizational effectiveness. In Demystifying Six Sigma, Larson shows how this universally respected program can improve products, processes and services by moving it beyond the realm of manufacturing and service operations, applying its philosophy to the entire organization. Used properly, the Six Sigma approach can dramatically reduce costs, improve efficiencies, and maximize customer satisfaction in all operations. Yet many current Six Sigma programs use just a small portion of the company’s total workforce, resulting in limited benefit and unused resources. Highly readable and eminently practical, Demystifying Six Sigma demonstrates that this revolutionary management system is about total employee involvement, providing the tools and techniques needed to apply it across all departments.