How To Turn Customer Service into Customer Sales

By Bernard Katz

How To Turn Customer Service into Customer Sales

By Bernard Katz

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Specifications

Genre

Marketing

Print Length

176 pages

Language

English

Publisher

Jaico Publishing House

Publication date

1 January 2004

ISBN

9788179922149

Weight

276 Gram

Description

How To Turn Customer Service into Customer Sales is a complete, practical handbook for achieving excellence in customer service. It provides easy-o-follow, step-by-step procedures for all the necessities of a successful customer relations program: research, hiring, training, executing, and follow-up. Entire chapters are devoted to the special skills of listening, telemarketing, face-to-face selling, and handling objections.

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